AirLink Blue Support

Welcome to the AirLink Blue Support Hub—your central resource for getting LSI’s advanced control platform up and running quickly and confidently. Here you’ll find all essential documentation, setup guides, programming instructions, and troubleshooting information needed to install, configure, and operate your AirLink Blue system. Whether you’re deploying a new installation or maintaining an existing one, this page provides the tools and clarity to help you achieve a smooth, reliable control experience.

Controls Support Team

LSI has a support team designated to providing support for LSI orders that include controls. Contact them for all support cases and someone will be able to assist.

Phone:

1(800) 436-7800 Option 4

email:

[email protected]

Support Resources

AirLink Blue User Manual – Complete instructional guide on using an AirLink Blue system

AirLink Blue Quick Start Guide – Simple steps to set up a basic AirLink Blue system

AirLink Blue Fixture Installation Guide – How to install pre-commissioned fixtures

 

Informational Resources

LSI Controls Positioning Guide – Comprehensive guide on LSI’s full controls lineup

AirLink Blue System Architecture – Conceptual map of AirLink Blue’s Bluetooth Mesh Network

AirLink Blue Brochure – Brief AirLink Blue Overview Flyer

AirLink Blue App Spec Sheet – Brief overview of AirLink Blue App features

AirLink Blue FAQ’s

TheĀ AirLink Blue Web AppĀ is used to plan your project. In the web app, you can set up areas, zones, and control scenarios, link zones, and predefine scenes before anything is built on site. The web app can also be used to set up and use services such as scheduling, energy monitoring, occupancy monitoring, and downloading commissioning reports.

The AirLink Blue mobile app (forĀ iOS/iPadOS) is used on site to send the configuration created in theĀ AirLink Blue Web AppĀ and stored in the cloud to the devices after they’veĀ been installed and powered up. The mobile app for iOS/iPadOS can also be used to testĀ light behavior, adjust some parameters on site, and troubleshoot issues.

A project is a separate lighting installation created in the AirLink Blue app. It can be as large as a whole building or site, or as small as a single room. Each project is a single Bluetooth mesh network that is separated from other such networks. A project can consist of multiple areas.

There is no limitation to the number of projects that can be created on any given account.

Around 8,000–10,000 devices can be added to a single project. However, you may only have 200 devices per area/zone.

An area represents a part of a project – typically a floor, but it can also be a part of a large floor, or even a part of a building, such as a parking lot. All devices in an area must be able to communicate with each other. Areas can include a floor or site plan to help the user navigate the project. Dividing a project into areas improves clarity and simplifies navigation.

If one or more devices are isolated and cannot communicate with the other devices in the same area, remove them and add them to a new area.

An area consists of zones that contain devices (luminaires, sensors, and switches) that have been commissioned using the AirLink Blue mobile app. A zone can be a whole room or a part of it, or a separate space. All devices in the zone operate according to the control profile set up forĀ the zone.

The safe estimate for maximum number of devices into an Area is 200.

However, 200 devices is an estimate. In some cases, a project with more than 200 devices will work correctly without dividing it into smaller areas. However, network performance depends on several factors, such as:

  • Types of sensors used
  • How often sensor data is published
  • Arrangement of devices
  • Environmental conditions, including wall thickness, ceiling thickness, and construction materials

You can create up to approximately 2,000 zones.

There is a maximum of 200 devices per zone. Keep in mind that it is not recommended to have more than 200 devices per Area.

Provisioning is the process of adding a device to a zone. During provisioning, the device receives a unique address and network key, and the device key is calculated. If a device is already provisioned to one zone, it must first be reset before it can be provisioned to a different zone.

Monitor the flashing of the status LED or power the device off and on. If the LED flashes every two seconds, or if the device does not flash a few times after powering on, it means that the device has been provisioned.

Perform one of the following steps:

  • If you know which zone the device has been added to, navigate to the zone in the Silvair mobile app. Then, tapĀ Ā next to the device name to make sure that this is the correct device. If the correct device flashes quickly, tapĀ .
  • Refer to the device datasheet for instructions about how to reset the device. In most cases, you need to press and hold a reset button for some time. Some devices have a switch that triggers a reset when a magnet is applied to them. When the reset is triggered, the status LED will flash every second. After the reset is complete, the status LED will flash every 0.3 seconds.

A control profile is a scenario with settings that control a zone. For each zone, you can select one of the default profiles or assign a new profile with different settingĀ values. If you set a different scenario for a profile, different settings may be available.

Manual Control: All luminaires are turned on to the defined light level, turned off, or dimmed with a wall
switch. After a power failure, the luminaires return to the same level as before the power
failure.

Occupancy Sensing: All luminaires turn on to the defined level when motion is detected. They turn off when
no motion is detected for a defined time. You can also dim or turn off the light manually.

Occupancy Sensing w/ Daylight Harvesting: All luminaires turn on to the defined light level when motion is detected. They turn off
when no motion is detected for a defined time or when sufficient daylight is available to
maintain the defined light level. You can also dim and turn off the light manually.

Vacancy Sensing: All luminaires are turned on to the defined light level with a wall switch. They turn off
when no motion is detected for a defined time. You can also dim and turn off the light manually.

Vacancy Sensing w/ Daylight Harvesting: All luminaires are turned to the defined light level with a wall switch. They turn off when
no motion is detected for a defined time or when sufficient daylight is available to
maintain the defined light level. You can also dim and turn off the light manually.

Photocell: All luminaires turn on to the defined light level when it is dark, or turn off when it is
bright. When the zone is occupied, the light can adjust to the defined level.

Multiple Scenes: Allows you to set up four customizable scenes in the Silvair web app, each with its own
name and settings, such as different light levels and timeouts for office hours, after
hours, or work shifts. The multiple scenes scenario cannot be adjusted using the AirLink Blue
mobile app.

 

  1. In theĀ AirLink Blue web app, go to the project and area.
  2. Click a zone, expand the ā€œProfileā€ list, and select ā€œNew profileā€.
  3. Enter a name for the profile, select a scenario based on the required light behavior, and click ā€œCreateā€.
  1. In theĀ AirLink Blue web app, go to the area.
  2. Right-click in the view, and select ā€œEdit areaā€.
  3. ClickĀ , open a JPEG, PNG, or PDF file, and click ā€œSaveā€.

Support Videos

AirLink Blue Quick Start

Silvair Commissioning a Lighting Infastructure

(1) Silvair Commissioning – Getting Started

(2) Silvair Commissioning – Planning Stage

(3) Silvair Commissioning – Implementation

Contact LSI