Zero Downtime Renovations Completed in Five Overnights.
A few years ago, closing a store for renovations was standard practice in retail, at least in Canada.
Today, it’s a different story. As most retailers work on a 3-5 year cycle for minor store updates like displays and fixtures, and a 5-7 year cycle for major renovations, Canadian retailers know they’ll renovate eventually.
But the question is, just how disruptive will it be?
In 2025, downtime is no longer an option, so implementing renovation strategies to keep stores open is a must.
Just consider Pet Valu’s challenge. With over 800 locations across Canada, many operated by franchisees, every day closed means revenue that can’t be recovered. Unlike corporate-owned chains that can absorb temporary losses, franchisees depend on consistent daily revenue.
“Today, closing a store for renovations is reserved for a complete gut or a new store build,” explained Michael Benarroch, General Manager of CBSF. “Customers have too many alternatives. Close your doors for two weeks, and you may lose those customers forever.”
The solution CBSF developed for Pet Valu involved carefully scheduling five-day transformations that allowed stores to remain fully operational. Teams worked primarily during off-hours to minimize disruption to the shopping experience.
This partnership, spanning more than a decade and hundreds of successful renovations, speaks to one of our core values: doing whatever it takes to make it happen.
Ready to bring your retail strategy to life? Contact us today to get a quote on your next custom retail display.
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Video Transcript
Fast Retail Renovations: The Pet Valu & CBSF Partnership
What does it take to renovate a busy retail store? In just 5 days? While also keeping the doors open for customers?
Now imagine doing that hundreds of times across Canada, working with one of the country’s fastest-growing pet retailers.
For Pet Valu, with over 800 locations, many franchisee-owned, downtime isn’t an option. Every day a store isn’t operating at full capacity means lost sales.
As a trusted partner, CBSF has worked with Pet Valu on hundreds of projects for well over a decade.
At times, we have taken on complete projects — from design through construction — giving Pet Valu a single point of contact to simplify the process, reduce costs, and eliminate the complexity of managing multiple contractors across hundreds of locations.
Our one-stop approach delivers everything a store needs, from standard shelving to custom specialty fixtures. By keeping inventory on hand, we ensure quick turnaround times for every project.
Our designers, prototypers, and merchandisers work together to transform Pet Valu stores from basic retail spaces into inviting, interactive shopping environments.
Since 2020, we’ve completed 168 projects for Pet Valu. That includes 141 installations and 25 merchandising projects, ranging from small updates to complete store builds.
The results? New stores built in 2 weeks. Renovations completed in 5 days. All while keeping stores open for business.
By taking on construction management and delivering complete turnkey solutions, we’ve helped Pet Valu focus on what matters most, their business and their customers.
That’s our commitment as Canada’s Best Store Fixtures: reducing pressure, increasing satisfaction, and delivering results.
Project after project, store after store, we bring retail strategies to life.
